Age Verification for Delivery

To comply with legal requirements and ensure responsible service, all deliveries of Mash & Mallow Whiskey require a signature from an individual who is at least 21 years of age. Upon delivery, the recipient must be able to present a valid form of identification to prove their age. This policy helps to ensure that alcohol is not delivered to anyone who is underage. If a qualified individual is not available to accept the delivery, or if age verification fails, the delivery cannot be completed, and additional steps will be necessary to arrange for delivery or pickup.

Order Cancellation Rights

Mash & Mallow Whiskey reserves the right to cancel any order without cause. This measure is particularly relevant if the shipping information provided does not appear legitimate or does not match the billing information associated with the order. We take these precautions to prevent fraudulent transactions and ensure the security of our customers' purchases. In such cases where an order is canceled, the customer will be notified, and a full refund will be processed.

We prioritize the safety and satisfaction of our customers and comply with legal standards to promote responsible consumption of our products. For any concerns or inquiries regarding our policies, please contact our customer service team for assistance.

At Mash & Mallow Whiskey, we are committed to providing you with a seamless shopping experience from start to finish. Understanding the importance of prompt and reliable delivery, we've outlined our shipping policy below to ensure transparency and satisfaction with your purchase.

Shipping and Handling Timeframe

Our whiskey is prepared and shipped with the utmost care and efficiency. Please allow 1-3 weeks for shipping and handling. This timeframe is our standard guideline to process, prepare, and dispatch your order. Most orders arrive much sooner. While we strive to expedite every order, we appreciate your patience as we work to ensure your package is prepared with the care and attention it deserves.

Shipping Rates

Shipping rates are calculated at the time of checkout and are based on the shipping destination. We have partnered with various carriers and retailers to offer you competitive shipping options. The cost of shipping is determined by the size, weight of your package, and the final destination. We constantly work to negotiate the best shipping rates on your behalf and to provide a variety of shipping options to meet your needs.

Location-Based Shipping

Please note that shipping rates and delivery times are also dependent on your geographical location. We ship to a wide range of locations, and our system automatically calculates the shipping cost specific to your location at checkout. This approach ensures that you are provided with the most accurate and cost-effective shipping options available to your area.

Further Information

For any questions or concerns regarding your order's shipping status, shipping rates, or our shipping policy, please do not hesitate to contact our customer service team. We are here to assist you and ensure that your shopping experience with us is as smooth and enjoyable as possible.

If you are an adult over the age of 21, you may make an offer to purchase alcoholic beverages using the Sites from the Licensed Retailers. Prices displayed on the Sites reflect the prices determined by the Licensed Retailers that we partner with. Licensed Retailers may choose to accept or reject any offer to purchase the Products due to lack of availability, inability to verify your age, or any other reason. If your offer to purchase the Products is declined in full or in part for any reason, you will receive a refund for any portions of your order that are declined by the Licensed Retailer.

Licensed Retailers are solely responsible for all activities related to the sale and provision of alcoholic beverages including but not limited to (a) selecting the products to be offered for sale via the Website (b) setting the purchase price of all products made available for sale via the Site (c) accepting or rejecting all customer orders, and (d) fulfilling all customer orders, including but not limited to completing any deliveries or shipments of orders either directly or through a third party shipping company, if applicable. Accelpay, Inc. and Mash & Mallow Whiskey shall have no liability to you, any customer, or any other person for lost, unprocessed, or mishandled orders.

Unless otherwise indicated at the time of your purchase, shipping and handling fees are NOT included with your order and such fees will be added on to the price of your purchased products. Shipping dates and/or arrival times given are only estimates. Refunds are at the sole discretion of Mash & Mallow Whiskey, Accelpay, Inc. or its third-party retail partners.

The Products purchased from the Sites will be fulfilled by third party partners. As a result, title and risk of loss or damage for such products will pass to you upon our delivery to the carrier.

Packages cannot be sent to PO boxes or local carrier locations. Orders that are placed and addressed to these locations will be rejected and refunded.

All deliveries must be signed for by an individual who is capable of proving that he or she is 21 years of age or older by providing a valid form of identification at the time of delivery. If there is no individual 21 years of age or older to accept the delivery, the delivery will not be able to be completed at that time. After three failed delivery attempts, the package will be returned to the retailer. You will be required to pay an additional re-shipping fee of $25 in order to receive the package. Refunds for packages – and the associated shipping costs – that are returned to the retailers due to failed delivery attempts are at the discretion of the retailer.

We recommend that if there is a possibility an individual 21 years of age or older is not available to sign for your package, you should contact your carrier and request the tracking number be routed to a local location that allows for package pick ups. We reserve the right to refuse delivery for any reason. Packages cannot and will not be left unattended for any reason. Mash & Mallow Whiskey, Accelpay and its retail partners do not accept responsibility for any packages that are unable to be delivered due to issues with the delivery address that you provide for your order.

If you have any questions regarding your order, please contact support@accelpay.io.